Terms & Conditions

Shopping with United Homestores

You can Order Products in the following ways:

When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. If the Product is not available we will also let you know by email.

United Homestores Ltd may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

All new Orders are deemed separate and each is treated individually.

Ultimately rejected by the Seller a refund will be made immediately.

Business Policies

All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.

Standard conditions of sale


Conditions applicable

The price and payment

If your delivery address is outside the UK and you Order online you must pay by credit card.

A. Credit Card / Debit Card

B. Cheque or Postal Order

In the UK, you may pay by Cheque or Postal Order if you wish.


Should you choose to pay via PayPal you will be redirected to PayPal, via a secure connection. Once you have completed your transaction with PayPal you be redirected back to our site, where we will complete you order as normal.

The products


Warranties and liability

Please Note: Any item damaged in transit must be clearly signed as damaged by the customer on the delivery note. If the item is not signed as damaged on delivery note, the customer has accepted full responsibility of any damages reported after this date. Replacement will have to be arranged for any damaged reported to ourselves.

Delivery, Returns and Cancellations

Please note: once the goods have been despatched and booked in, the order can not be cancelled. If the customer refuses to sign for goods from the courier company for any reason, they will be liable for any delivery cost occurred to and from the address which could be in the region of £30 - £80.

Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery. An order may be cancelled at any time between the placement of the order and 7 working days following delivery of the goods. If the Buyer is dissatisfied with his purchase for any reason he may, within seven working days of delivery, contact the Seller’s customer service department to notify them that he wishes to return some or all items from his order. The Buyer can either arrange to return the goods yourself (we recommend that you use a service with proof of delivery and insurance against loss and damage, as proof of shipping is not proof of receipt. It is your responsibility to ensure the goods are returned back to us undamaged and with the original packaging. You are responsible for the cost of returning goods back to us) or you can ask us to collect them from you. If you would like us to collect, then you will be charged £70 for large items delivered on one & two man delivery service and £20 on items delivered by courier services, which will be deducted from your refund. Please note that all items must be returned in their original packaging or similar, and must not have be assembled. Customers have a duty of care for the product until it is collected from them, and should make every effort to ensure no damage is caused to the item. Items which are not adequately packaged at time of collection may not be collected and a charge of £65 or £15 respectively may be levied to cover cost of failed collection.

Acceptance of the products

Title and risk

Insolvency of buyer

This clause applies if:

If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.


Proper law of contract

This Contract shall be governed by the law of Scotland and any dispute, question or remedy howsoever arising determined exclusively by the Courts of Scotland.

Copyright and Trade Marks

Your Privacy

If you have any questions or comments about privacy or the United Homestores Ltd privacy policy, or if you already have submitted information that you do not wish us to have or if you think that United Homestores Ltd has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 0141 558 8542) or email (at and the information will be corrected as soon as possible or removed from our database as you request.

Privacy and Data Policy

United Homestores Ltd makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.

When you place an Order, we may ask you for certain information and you may submit personal data to (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.

This information will be kept securely in accordance with our internal security policy and may be used to:

By making an Order and submitting your data you agree to this use.

From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.

We will never collect sensitive information about you without your explicit consent.

Marketing Communications

United Homestores Responsibilities

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, United Homestores excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to United Homestores and shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

United Homestores Ltd may change or withdraw any part, or may refuse you access to the web site at any time if we consider it necessary.

United Homestores Ltd may also terminate this Agreement and immediately remove, cancel or suspend access to and use of upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to United Homestores Ltd 's other rights.

United Homestores Ltd acts as principal on its own account and not as agent for you or any other person.

If United Homestores Ltd does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at United Homestores Ltd 's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and United Homestores Ltd and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are principally aiming at the UK and EU market, we cannot guarantee that it accords with local laws of any other Countries (though we will try to make sure it does).

Use of and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Contacting Us

If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at

You can also contact us: